PRIVACY POLICY

Last updated: 5 June 2026

Privacy Obligations

Loewenthal & Co Ltd ("The Unbound Project", "Unbound Retreats", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, join our mailing list, enquire about a retreat, make a booking, attend an event, or otherwise interact with us.

For individuals located in the United Kingdom and European Union, we process personal data in accordance with applicable data protection laws, including the UK GDPR and EU GDPR.

We may update this Privacy Policy from time to time. The most recent version will always be published on our website.

The Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

  • Full name

  • Email address

  • Telephone number

Booking Information

  • Retreat preferences

  • Room preferences

  • Emergency contact details

  • Travel-related information where relevant

Health, Safety & Accessibility Information

To help ensure your safety and participation during retreats and events, we may collect information that you voluntarily provide regarding:

  • Injuries

  • Medical conditions

  • Dietary requirements

  • Allergies

  • Accessibility requirements

  • Physical activity limitations

  • Emergency medical information

We only collect information reasonably necessary to support your participation and wellbeing.

Payment Information

Payments may be processed through third-party payment providers. We do not store full payment card details on our systems.

Marketing Information

  • Mailing list preferences

  • Survey responses

  • Information submitted through forms and applications

Technical Information

When you visit our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookies and analytics data

How We Collect Personal Information

We may collect information when you:

  • Visit our website

  • Join our mailing list

  • Submit an enquiry

  • Apply for a retreat

  • Make a booking

  • Complete questionnaires or application forms

  • Contact us by email, phone or social media

  • Participate in a retreat, event or workshop

How We Use Your Information

We may use your information to:

  • Process retreat and event bookings

  • Communicate important booking information

  • Arrange accommodation, transfers and retreat logistics

  • Provide customer support

  • Respond to enquiries

  • Deliver retreats, workshops and events

  • Support participant safety and wellbeing

  • Improve our services and website

  • Send marketing communications where you have consented to receive them

  • Meet legal, regulatory and accounting obligations

Lawful Basis for Processing

We process personal information on one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Protection of vital interests where appropriate

Sharing Your Information

We may share your information with trusted third parties where necessary to provide our services, including:

  • Payment processors

  • Accommodation providers

  • Travel and logistics providers

  • Transfer providers

  • Retreat venues

  • Professional advisers

  • Regulatory authorities where required by law

By booking a retreat or event, you acknowledge that relevant booking information may be shared with accommodation, travel, logistics or service providers where necessary to arrange your participation.

We only share information that is reasonably required for the relevant purpose.

We do not sell your personal information.

Marketing Communications

We may send updates, newsletters, retreat information and promotional content through various email marketing platforms.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Website Analytics & Cookies

Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.

We use Squarespace Analytics to collect website performance and visitor information.

You may disable cookies through your browser settings, although some website functionality may be affected.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Deliver our services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent

  • Request a copy of your personal information

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Loewenthal & Co Ltd

Email: hello@theunboundproject.co.uk

Address:
2 Old Brewery Road
Bow
E3 3YG
United Kingdom

Privacy Officer:
Lia Loewenthal

If you are not satisfied with our response to a privacy concern, you may contact the Information Commissioner's Office (ICO) in the United Kingdom.

Last updated: 5 June 2026